SHIPPING DATE
Please allow 1-4 business days for order processing. Transit time is normally an additional 3-5 business days.
GENERAL SHIPPING
Porvata ships all desks under 60", chairs, and accessories via FedEx Ground.
Orders for desks greater than 60", pedestals, credenzas, and multi-desk orders must be palletized and shipped via FedEx LTL (Less-than-truckload).
CONTIGUOUS UNITED STATES SHIPPING
Currently, Porvata ships to the contiguous United States (all states except for Alaska and Hawaii). At this time, we do not ship internationally.
OPTIONS FOR HOME DELIVERY
Porvata ships all desks under 60", chairs, and accessories via FedEx Ground.
For desks greater than 60", pedestals, credenzas, and multi-desk orders, there are two types of delivery options: curbside delivery or inside delivery. The majority of our deliveries are curbside deliveries. The FedEx driver will deliver the pallet outside of your house and depart from there. You are then responsible for bringing the item inside.
If you would like us to arrange inside delivery, we are able to arrange this for you at the time of purchase. We will pass through the cost (which is typically significantly higher than a standard delivery fee) and upgrade the delivery. With inside delivery the driver(s) will carry the item inside your home. Additional or extraordinary delivery requirements (multi-level buildings, etc.) may incur additional delivery charges.
INSPECTING A SHIPMENT FOR DAMAGE
While we do our best to ensure your items arrive safely, we cannot guarantee it. Therefore we ask all of our customers to carefully inspect items for damage before signing for it. Inspect the box for obvious damage first, and if able, try and inspect the inside for any concealed damage. We will replace damage items, but it is much easier for us to file a claim with FedEx if you refuse the shipment.
Call FedEx immediately or reach out to us.
LARGE DESK DELIVERIES
When we ship your order via FedEx's freight service, you will receive an email from us with tracking, as well as an email from FedEx. Prior to delivery, a member from FedEx's team typically will reach out to you to schedule a delivery window.